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BEFORE SESSIONS.
It is the policy of HFC that one of our representatives call clients to collect the copayment amount.
Submit a Grievance or Concern
We value your feedback. If you have a concern regarding the services you received, you may complete and submit our Grievance Report.
If you are not satisfied with the resolution of your complaint or grievance after completing HFC’s grievance process, you may contact Central Florida Cares (CFC) for additional assistance.: Central Florida Cares – Complaints & Grievances
