• Ileana Herrera, B.S., M.B.A. - PSR Supervisor

• Carlos Romero - PSR facilitator

• Elvia Canola - PSR Facilitator

• Jessica Sanchez - PSR Facilitator

• Leany Capeles, B.S. - PSR Facilitator

• Norkie Ann Ocasio Velázquez, BSW - PSR Facilitator

Ileana Herrera, B.S., M.B.A. - PSR Supervisor

Spanish

Ileana was born in San Juan, Puerto Rico, she has a bachelor’s degree in Education from 4th to 6th grade and a master’s degree in Business Administration with a specialty in Human Resources from the Ana G. Méndez University in San Juan, P.R. Ileana has worked as a teacher at the Sagrada Familia School in the Luis Llorens Torres San Juan, P.R., residential area, where offered her knowledge and skills as a teacher. In 2005, she worked as a Special Education Facilitator at the Hato Nuevo Elementary School, Gurabo P.R. providing services to parents and children with disabilities. In addition, Ileana worked as an Administrative Director at L & V Services LLC, a roof sealing company. In 2018, she founded the real estate company ‘IH Real Estate’ and became certified as a realtor and broker helping families acquire their first home. In 2011, together with her husband, they began the pastoral ministry and founded Forjadores de Esperanza Church in Guaynabo, PR and the second church in Deltona FL. In January 2022, she worked as a Case Manager (TCM) and currently, she works at Hispanic Family Counseling Inc. as a Psychosocial Rehabilitation Services (PSR) Facilitator. Her passion is to serve and support the Hispanic community, so they can achieve their goals.

Carlos Romero - PSR Facilitator

Spanish

Carlos was born in Colombia. He is a dedicated professional with over 10 years of experience in various areas of mental health. He holds a Master's degree in Integral Psychotherapy from the University of Salamanca in Spain. In his home country, he is also a trained social communicator and a specialist in childhood and adolescent law.

Carlos has conducted research on minors and their impact on vulnerable social groups. His professional work has been complemented by roles in education and rehabilitation. He is committed to delivering high-quality services that promote personal growth, well-being, and a better quality of life for his clients.

He is passionate about freedom, his homeland, the sea, and sports, and he enjoys spending quality time with his family.

Elvia Canola - PSR Facilitator

Spanish

Elvia is a psychologist, graduated in Colombia from the Universidad Nacional Abierta y a Distancia, with her degree validated in the U.S. as a Bachelor’s Degree in Psychology. She is currently pursuing a Master's in Arts in Education. Since 2019, in Colombia, she has worked in her private practice, where she has supported individuals through processes of change via individual, child, and couples' interventions. Additionally, she has trained in Rational Emotive Behavior Therapy (REBT), clinical and pediatric hypnosis, and has completed diplomas in third-generation therapies and Human Development at UNAD in Colombia. This training has enabled her to develop an approach focused on offering a safe and understanding space where individuals can recognize their strengths and transform their behaviors to improve their well-being and quality of life. She is known for being empathetic and persistent, focused on helping each person achieve their goals in a practical and respectful manner. Currently, Elvia works as a Psychosocial Rehabilitator, a role she has embraced with the conviction of contributing to the improvement of people's quality of life, even when they face significant diagnoses or challenges. Her work focuses on teaching and reinforcing daily living skills so that individuals can navigate life with greater autonomy, security, and confidence in their future. She is passionate about continuous learning, reading, traveling, and discovering new cultures and ways of connecting with others—elements that enrich her ability to connect with those she supports.

Jessica Sanchez - PSR Facilitator

Spanish

Coming soon.

Leany Capeles Herrera, B.S. - PSR Facilitator

English, Spanish

Leany was born and raised in San Juan, Puerto Rico. She has a Bachelor's degree in Social Sciences with a concentration in Psychology from the University of Puerto Rico. Leany has been living in Florida for 1 year and she is currently studying for a Master's Degree in Clinical Mental Health Counseling at Ana G. Méndez University. She considers herself a proactive and creative person. Leany enjoys travelling the world and listening to music. She recently joined the PSR department at Hispanic Family Counseling Inc., and is ready to serve clients in the best way she can.

Norkie Ann Ocasio Velázquez - PSR Facilitator

Spanish

Norkie Ann Ocasio Velázquez is a Puerto Rican professional who earned her Bachelor’s Degree in Social Work from Caribbean University, Ponce Campus, Puerto Rico. Her academic background and professional experience have allowed her to develop a strong commitment to serving others, promoting emotional well-being, and improving individuals’ quality of life. From 2018 to 2025, Norkie worked at the Puerto Rico Mental Health and Anti-Addiction Services Administration (ASSMCA), where she gained valuable experience supporting individuals facing mental health conditions, emotional difficulties, and social challenges. During this time, she participated in community support activities, educational presentations, guidance, and referral coordination, contributing to the well-being of individuals and their families. This experience strengthened her passion for working with vulnerable populations and reinforced her belief in the importance of providing compassionate, respectful, and individualized support to those facing difficult circumstances. Norkie is known for being empathetic, responsible, dedicated, and persistent, with strong communication, interpersonal, and teamwork skills. Her professional approach focuses on recognizing each individual’s strengths, encouraging independence, and helping people develop practical skills that promote emotional stability and personal growth. Currently, Norkie is continuing her professional journey in Florida as a Psychosocial Rehabilitation (PSR) Facilitator, where she is committed to supporting individuals experiencing emotional, behavioral, and mental health challenges. Her work focuses on teaching and reinforcing daily living skills, promoting independence, strengthening interpersonal relationships, and helping individuals develop greater confidence in their abilities. She is passionate about continuous learning, professional growth, and making a positive difference in the lives of others. Her dedication to social work and mental health motivates her to continue expanding her knowledge and developing effective strategies to support the individuals and families she serves. Norkie strongly believes that every individual has unique strengths and the potential to overcome challenges, achieve personal goals, and build a healthier, more independent, and fulfilling life.