Nidia Medina, Ph.D., LMHC - Chief Executive Officer

English, Spanish

Nidia has a Doctorate in Clinical Psychology from the Pontifical Catholic University of Puerto Rico. She holds a Master's degree in Mental Health Counseling from the University of Phoenix in Puerto Rico. She also obtained a Bachelor’s Degree in Criminal Justice with Penology emphasis from the Interamerican University of Puerto Rico. Dr. Medina has been in the counseling field since 2000 and has provided outpatient and group therapy to children, teenagers, adults, couples, and families. She has worked with a variety of issues including but not limited to severe and chronic mental illness, self-harm, ADHD, anger management, low self-esteem, anxiety disorder, depression disorder, addiction disorders, grief, stress, and everyday relational and family issues. Dr. Medina relocated to Florida in 2013 and has provided services as a Mental Health Targeted Case Management and Mental Health Counselor for children, teenagers, adults, and families in home, schools, and office settings. Dr. Medina is happily married to her husband and has four kids. She works side by side with the Senior Pastor at her local church to fulfill the mission to teach the gospel to every family. Dr. Medina believes that her God-given purpose is to inspire, empower and propel women, individuals, and families with a Christian faith-based approach to reach their own purpose in life.

Richard Centeno - Chief Operating Officer

English, Spanish

Richard was born in Barrio Nuevo, Bayamon, Puerto Rico. He has worked in the health field for over 10 years in administration, finance, billing, and collections creating connections and contracts with various agencies and health insurance plans. He has worked with the Nova Pharmacy in Guaynabo, Hospital Hima in Caguas, and Advanced Infusion Services, which provide hospice services, home care, mobility, pharmacies, and transportation to patients. He graduated from Escuela de Troquelería y Herramentaje de Puerto Rico as a tool and die maker, Liceo de Arte y Technología as a draftsman, and from Cambridge College with an associate degree in Medical Billing. Richard volunteered for many years at the Fondita de Jesus where he worked with the homeless.

Sheila Burgos - Human Resources

English, Spanish

Coming soon!

Kiara Serrano, LCSW - Intern Supervisor

English, Spanish

Kiara was born and raised in Bayamón, Puerto Rico. She is fluent in both English and Spanish. Kiara is a graduate from the University of Central Florida where she graduated with her Master’s degree in Social Work. Kiara completed her internship at the Juvenile Drug Court as well as ay Hispanic Family Counseling. Kiara’s clinical experience includes providing counseling to individuals (children, teens, and adults) experiencing depression and anxiety, trauma, substance abuse, eating disorders, self-harm, and anger. In her spare time, she enjoys spending time with her family and watching television.

Liza Colon - Referral Dept. Supervisor

English, Spanish

Liza was born in Bayamón, Puerto Rico. She and her family moved to Florida 11 years ago to look for new professional challenges. She graduated from the Sacred Heart University in Santurce, Puerto Rico, where she obtained a Bachelor's degree in Business Administration. She has worked in Customer Service, Executive of Sales in Airlines like COPA / CONTINENTAL AIRLINES and as Broker of Medical Plans PMC / MMM.  Her passion is to work with customers/clients and it has always been a positive and rewarding experience: "There is no greater religion than service to others, working for the common good is the best creed." She enjoys spending time with her family and friends. Inventing in the kitchen is her therapy and someday she would like to fill her passport by traveling.

Vivian Rodríguez Torres - Referral Coordinator

English, Spanish

Vivian was born in Vega Baja, Puerto Rico. She completed her Bachelor of Psychology at the Interamerican University of Puerto Rico in 2017. She also participated in several organizations that perform volunteer work, one of them called Mission Setenta. Then she moved to the United States to continue pursuing her personal and professional development. She will continue her master’s in Education, specializing in guidance and counseling. She feels proud and happy to be part of Hispanic Family Counseling, Inc. 

Karmen Martinez - Orlando Office Manager

English, Spanish

Karmen was born in San Juan, Puerto Rico, and holds a bachelor's degree in Social Work. She completed her internship at Hispanic Family Counseling Inc. and was invited to remain as part of the team. In addition, Karmen participated in a volunteer organization where she helped children living in orphanages and assisted in providing food to older adults in need. Her goal is to continue helping others and making a positive difference in their lives and communities.

Jessenia Colon, PsyD., Lic. Psychologist - Psychological Evaluation Department Supervisor

English, Spanish

Jessenia was born in Puerto Rico. She has a Doctorate in Clinical Psychology from the Pontifical Catholic University of Puerto Rico. She has a masters degree in Counseling Psychology from the Interamerican University of Puerto Rico. Dr. Colon started her career with the Department of Education in Puerto Rico conducting individual and group therapy to students enrolled in the Special Education Program. She worked in her private office for about 7 years conducting psychological evaluations and individual therapy to children, adolescents and adults. She worked with a variety of mental health issues including anxiety, depression, ADHD, autism and behavior problems. She moved to Florida in 2018. She worked in Primary Psychology of Central Florida conducting psychological evaluations, including psychoeducational evaluations, neurological evaluations, vocational rehabilitation, bariatric and pain evaluations. She currently works at Hispanic Family Counseling Inc. conducting psychological evaluations for children, adolescents and adults. She is fluent in both English and Spanish. 

Margarita Perez, BA Psy. - Psychological Evaluation Department Coordinator

English, Spanish

Margarita has a BA in Psychology and many years of experience in Higher Education and Elementary Education. She obtained her bachelor's degree with Honors at Interamerican University in Puerto Rico.  She looks forward to continuing to work for Hispanic Family Counseling where she can follow her passion for helping others, and giving back to her community in a positive way.  Changing and inspiring lives, one client at a time.

Rosario Molina - Credentialing Specialist

English, Spanish

Rosario is originally from Connecticut. She specializes in credentialing, office management and the Medication Management Department. She graduated from Southwestern Community College where she studied Health Occupations, CNA and Business Management. She has acquired skills through working with direct patient care and administration in several different settings such as hospitals, nursing homes, and specialty practices such as Family Practice, Gynecology, Pediatrics, Geriatrics, Urgent Care and Mental Health. Her Goal is to continue working in this field where she can best serve the community and make a difference in any way possible.

Noemi Medina, TCM Department Supervisor

English, Spanish

Noemi is the Targeted Case Management Department Supervisor at Hispanic Family Counseling. Previously, she worked as a psychosocial worker at ASSMCA providing services to people with addiction to controlled substances, and under legal and probation procedures. In 2014, she relocated to Florida, and from 2018 to present, she has worked as a mental health case manager.

Noemi obtained her bachelor's degree in Educational Arts at the Interamerican University of Puerto Rico. In addition, she completed her master's degree in Social Sciences at the Pontifical Catholic University of Puerto Rico. She is a wife and mother of three beautiful children who are her greatest treasure. She is a faithful believer that it was God himself who placed her in this profession to be of help to people in need. For Noemi, her experience working with #HispaFam has been unmatched as she feels valued, appreciated and respected as a professional and human being.

Ileana Herrera, B.S., M.B.A. - PSR Department Supervisor

Spanish

Ileana was born in San Juan, Puerto Rico, she has a bachelor’s degree in Education from 4th to 6th grade and a master’s degree in Business Administration with a specialty in Human Resources from the Ana G. Méndez University in San Juan, P.R. Ileana has worked as a teacher at the Sagrada Familia School in the Luis Llorens Torres San Juan, P.R., residential area, where offered her knowledge and skills as a teacher. In 2005, she worked as a Special Education Facilitator at the Hato Nuevo Elementary School, Gurabo P.R. providing services to parents and children with disabilities. In addition, Ileana worked as an Administrative Director at L & V Services LLC, a roof sealing company. In 2018, she founded the real estate company ‘IH Real Estate’ and became certified as a realtor and broker helping families acquire their first home. In 2011, together with her husband, they began the pastoral ministry and founded Forjadores de Esperanza Church in Guaynabo, PR and the second church in Deltona FL. In January 2022, she worked as a Case Manager (TCM) and currently, she works at Hispanic Family Counseling Inc. as a Psychosocial Rehabilitation Services (PSR) Facilitator. Her passion is to serve and support the Hispanic community, so they can achieve their goals.

Angela Ayala - Billing Department Supervisor

English, Spanish

Angela is originally from Colombia, South America, but moved to the United States in 1999. She graduated from the University of Central Florida with a Bachelor’s degree in Health Services Administration. She completed her internship at Hispanic Family Counseling, Inc. and was allowed to stay with the team as the Administrative Assistant. She plans on beginning her Master’s within the following year. She enjoys spending time with her son, watching movies, working out, and listening to music in her spare time. 

Lisandra Almira - IT Specialist

English, Spanish

Lisandra is originally from Havana, Cuba. She works in the Information Technology Department at Hispanic Family Counseling Inc. She specializes in informatics. Lisandra graduated from the University of Central Florida where she studied Healthcare Informatics. She has acquired skills through working with information systems in making sure the system meets the needs of the practice. Her goal is to continue working in this field and make a difference in any way possible.